Each order is thoughtfully crafted with love and care. Our standard turnaround time is up to 8 business days for regular orders. During peak periods such as Christmas and Easter, processing times may vary. We are committed to providing the fastest turnaround possible.

Absolutely! We offer custom orders to help bring your vision to life. Please contact us here, and we’ll work with you to create exactly what you have in mind. If we’re unable to meet your needs, we’d be happy to recommend other fantastic small businesses!

In addition to processing times, standard shipping with Australia Post typically takes 2-7 business days, while express shipping usually takes 1-4 business days. For more precise estimates, please check the Australia Post website.

At this time, we do not offer pick-up options but if you live locally to our studio then we'd be happy to drop your order at your home.

Please complete the contact us form and we will will be happy to assist.

We ensure that your items are carefully packaged, but occasionally issues during transit may cause damage or result in missing items. If this occurs, please reach out to us right away with photos of the damage and the packaging as it arrived. We’ll address the issue as promptly as possible.

Please inform us within 24 hours of your purchase if you need any adjustments or corrections. If you do not notify us within this timeframe, additional costs may apply.